Customer Care
Return Policy
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Return Window You have 30 days after receiving your item to request a return.
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Eligibility Items must be unused, in their original condition, and in original packaging.
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Shipping Costs Return shipping is the customer's responsibility unless the item is defective or incorrect.
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Refund Timeline Refunds processed within 5–10 business days to your original payment method.
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Exchanges We only replace items that are defective or damaged.
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Important Items sent back without prior approval will not be accepted.
To start a return, email us at
leandro.santirso@ecobriteservices.com.
Once approved, we'll send full instructions on how and where to ship your package.
Logistics
Shipping & Delivery
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Coverage We ship across the entire United States.
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Processing Time Orders are processed within 1–2 business days after purchase.
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Shipping Rates Calculated at checkout based on your location and selected shipping method.
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Estimated Delivery 7–10 business days after your order has been processed.
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Order Tracking All orders include tracking information sent once your order ships.
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Possible Delays Delivery times may vary due to carrier delays or weather outside our control.
Shipped via
UPS
USPS
FedEx